Your guests book online and you take down the ones that come by phone. They all land on their table in the plan, in the same POS you take payments with.
Book a free demo5.0+100 Google reviewsWhat people ask first.
Reservations use the zones and tables of your POS. You decide what can be booked (the dining room and the terrace, yes; the bar, no), how many people each table seats and which one is given first.
Timeline of Friday dinner in the POS, with the current time: 22:30.
In Bookings you see the shift as a grid, a plan or a timeline, with the current time marked. Each booking changes colour when the guests arrive, when they leave or if they don’t show up.
Every reserved table shows them on the Tables screen. If the guests are running late, it turns yellow with the minutes they’re behind.
You link the bill to their booking and the booking moves to seated, with their phone number and notes at hand in the Booking tab.
Your booking link goes on your Google profile, on Instagram, on WhatsApp or on a button on your website, and your QR menu already shows “Book a table”. Guests choose the day, the party size and a free time, leave their details and get their code and the confirmation by email or WhatsApp. No account is created.
And it lands in your POS by itself, with its table.
A few hours before, every guest gets a WhatsApp from your restaurant’s number asking them to confirm they’re coming. If they don’t answer in time, the booking is cancelled automatically and the table is free again for another booking or for the waitlist.
Confirm or cancel the booking, from your restaurant’s WhatsApp Business, with its name and photo. You choose when to ask, from 3 to 72 hours before, and how long they have to answer. Nothing is sent or cancelled between 22:00 and 9:00.
In Bookings, each one has its label: confirmed, waiting for an answer or no WhatsApp. If the message doesn’t reach them, the booking is never cancelled: it’s flagged so you can call them, and if they confirm by phone, you mark it as confirmed.
The confirmation with its code, changes of day or time, the cancellation, the reminder and the free table from the waitlist. You choose which ones also go out on WhatsApp: they arrive even if the guest left no email, and if they reply, they write to you.
Each shift has its own rules: which times can be booked, how often a time is offered, how long the table lasts and how long it takes you to reset it. And you set the capacity and how much of it can be booked online.
With pacing you set a cap on covers per half hour for online bookings. The website only offers the times that stay under it, and the kitchen gets the tables staggered.
How long a table lasts depends on the party: 75 minutes for a couple, 90 for four and 120 from 5 to 12. And the time to reset it comes on top.
If someone can’t make it, they cancel from the WhatsApp or with their code, without calling you. If that time was full, we let the first person on the waitlist who fits know, and they confirm with one click.
Watch the short: A table of four that doesn’t show up is €100 that never comes in.Three steps to stop it: online bookings, a WhatsApp asking guests to confirm a few hours before and a waitlist. All three come with Food&Service bookings.
A short from our YouTube channel, in Spanish.
The booking and the bill live in the same system, so you see how much the reserved tables bill, on average per booking and per cover.
How many bookings come in online, how many are cancelled, how many guests don’t show up, what each cover brings in and at what times your guests book.
See analyticsTheir bookings, their no-shows, their favourite time and what they spend on average.
Reservations live in the same system you run the floor, take payments and close the till with.
Book a free demoLa plataforma de FYS TPV funciona muy bien: es clara, práctica y bastante completa. Además, el equipo de atención al cliente responde rápido y siempre con muy buena disposición. Muy satisfecha con el servicio.
Después de varios meses con ellos, todo funciona muy bien. El software es sencillo de usar, intuitivo, y si alguna vez he tenido alguna duda, han estado ahí para resolverla. Los recomiendo.
Programa muy rápido y fácil de gestionar, con todos los servicios. Los chicos te atienden muy rápido para cualquier duda, llaman enseguida. Muy recomendable.
Al equipo de FOOD&SERVICE agradecerles el apoyo y ayuda que he estado recibiendo estos días. Le he dado un vuelco total al sistema y es de muchísima ayuda.
Maria del carmen PorrasMe atendieron Eugenio y Gabriel ambos muy atentos y simpáticos. Por ahora muy contenta con el programa es muy completo y la asistencia por si tengo alguna duda o algún problema son rápidos.
Janire MouraUn equipo increíble a la altura del programa más completo de hostelería que he visto. Resuelven dudas rápido y bien, están para lo que necesites. Y el software completísimo, una maravilla. Una suerte haberlos encontrado! ❤️
Jhosep Mejia delgadoExcelente experiencia con FoodyService. Desde el primer momento, el trato ha sido profesional, cercano y muy atento. Destaco especialmente la rapidez, la buena comunicación y la disposición para resolver cualquier duda o incidencia. Da gusto trabajar con una empresa que se preocupa de verdad por ofrecer un buen servicio y facilitar las cosas al cliente. Totalmente recomendables. ¡Muchas gracias por vuestra atención y profesionalidad!
San BasilioExcelente experiencia con FoodyService. Es una plataforma muy completa, intuitiva y fácil de gestionar. La atención y el soporte técnico han sido rápidos, cercanos y muy resolutivos. Nos ha permitido modernizar la carta y mejorar notablemente la presentación de nuestros productos. Sin duda, un servicio muy recomendable para cualquier negocio de hostelería. Lo recomiendo al 100%
nerea garcia urueñaEscelente
Wabi-Sabi Cuina JaponesaO atendimento foi excelente desde o início: comercial explica bem os itens inclusos no plano escolhido e depois com a equipe de suporte, no nosso caso foi o Eugenio que nos atendeu, foram rápidos e profissionais. Tudo que temos de duvida ele nos orienta rapidamente e a aplicação é simples e intuitiva de trabalhar.
Keli MartinsDesde o primeiro contato até a instalação e depois com a utilização do sistema é tudo muito tranquilo e fácil. O atendimento é excelente e muito profissional. Eu troquei de aplicação e essa está me atendendo com muita qualidade, tem tudo que necesitamos e consigo acompanhar tudo da minha casa .
Nicole CeolinSuper Manuel! Mi ha installato il programma per la cassa nel mio locale in Fuengirola. É stato attento e professionale, con molta pazienza mi ha mostrato come utilizzare il programma e ha risposto a tutte le mie domande. Sono davvero soddisfatta! Consigliatissimo ;)
AmzAcierto total con esta empresa para mi nuevo TPV con comanderos, sistema completo. En cuanto al software super completo pero super amigable, fácil, práctico, completo, ideal. Y si quiero destacar a Manu, el técnico que nos ha acompañado en la instalación, profesional, conocedor sin dudar en ninguna de las muchas dudas que le hemos preguntado, y amable como ninguno. Deseando estrenarlo !!!Muchas gracias por todo
The same system, set up the way each business works.
Another question? Write to us
No, neither per cover nor per booking. In the demo we give you your fixed price.
From your booking link, which you can put on your Google profile, on Instagram, on WhatsApp or on a button on your website, or embed in your own website. Your digital menu also shows the “Book a table” button. They choose the day, the party size and the time, leave their details and get a 6-character code. They don’t need to create an account.
No. They arrive confirmed and with a table assigned according to your tables’ priority. If you’d rather assign them yourself, you can have them arrive without a table.
A few hours before, every guest gets a WhatsApp from your restaurant’s number asking them to confirm they’re coming, with two buttons: confirm or cancel the booking. If they don’t answer in time, the booking is cancelled automatically and the table is free again for another booking or for the waitlist. If you’d rather not ask, you send a reminder by WhatsApp or email as many hours ahead as you choose. In analytics you see your no-show rate.
When a time is full, guests can join the list from your booking page, and you can also add them from the POS. If someone cancels, we message the first person who fits by WhatsApp or email so they can confirm the table; if they don’t do it in time, it goes to the next one. And you can turn any request into a booking from the POS.
If they don’t confirm before the time you set, the booking is cancelled automatically and the table is free for another booking or for the waitlist. They always have at least 2 hours to answer, and nothing is sent or cancelled between 22:00 and 9:00. If the WhatsApp doesn’t reach them because their number has no WhatsApp or is wrong, the booking is never cancelled: you see it flagged in the POS so you can call them.
From your restaurant’s WhatsApp Business, with its name and photo, never from a Food&Service number. If the guest replies, they write to you, and you keep using WhatsApp on your phone as usual. It’s the same connection your customer club uses. Food&Service charges nothing per message: Meta charges each WhatsApp to your restaurant’s Meta account, and the POS tells you what it would cost you a month with your bookings. The messages are fixed texts in Spanish, approved by Meta.
Yes. For each shift you set the capacity and the online cap, the pacing (for example, 20 covers every 30 minutes), the minimum and maximum notice, and from what size a group has to call you. For an event, you close a few hours or a whole day without touching your shifts.
Yes, with the zones and tables of your POS. You choose which zones can be booked, the minimum and maximum capacity of each table and its priority, and you can block a table for maintenance or an event. For a group, you combine several tables in the same booking.
They see them instantly in the POS, on their phones too. And by email, whoever you choose gets new bookings, cancellations, changes and a summary every morning with the day’s bookings.
We show you reservations working with your own table plan and give you your fixed price, with no commitment.
Watch the demo videoRather talk now? Call us or message us on WhatsApp at 644 99 01 34, or write to hola@foodyservice.com.
